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Frequently Asked Questions
Q1. Can I have a custom design?
Yes. We specialize in producing custom glass bottles. We have a professional design team that can help design any type of glass bottle, or you can provide your own drawings. It takes 15-20 working days to create new molds and samples.
Q2. What about the delivery time?
For new products, the sample delivery time is 20-25 working days, and batch delivery is 20-30 working days after payment, depending on quantity. In-stock items can be shipped within 3 days.
Q3. Can we get free samples?
For in-stock products, free samples are provided, though shipping fees apply. For custom products, a sample fee is charged and refunded once the order is confirmed.
Q4. What are your payment terms?
Our normal payment terms are wire transfer (T/T), with a 30% deposit and 70% balance, along with other common payment methods.
Q5. Do you provide related accessories?
Yes, we provide accessories such as aluminum caps, cork stoppers, and custom printed cartons that can be reused for shipping.
Q6. What is the solution for quality problems?
Please provide photos of the details. If there is a verified quality problem, we will replace the damaged items in your next order or provide the best possible support to resolve the issue.